Shipping policy

 

Shipping Policy

At Paula Home Styles and Interiors, we aim to deliver your orders quickly and safely across Kenya. Please review the following shipping policy for information on delivery timelines, costs, and procedures.

Order Processing

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Customers will receive a confirmation message once the order has been processed and scheduled for delivery.

Delivery Areas

We currently deliver within Kenya.

Delivery services are available to:

  • Nairobi
  • Major towns across Kenya
  • Countrywide delivery via courier services

Delivery Time

Estimated delivery times are:

  • Nairobi: 1–2 business days
  • Other towns in Kenya: 2–4 business days

Delivery timelines may vary depending on location, courier schedules, or unforeseen circumstances.

Shipping Costs

Shipping costs depend on the delivery location and size of the order.

Typical delivery charges may include:

  • Nairobi deliveries: starting from KES 300
  • Countrywide delivery: starting from KES 400–600 depending on destination

Exact delivery fees will be communicated during order confirmation.

Order Tracking

Customers may receive delivery updates via phone call or WhatsApp once the order is dispatched.

Delivery Requirements

Customers should ensure:

  • The delivery address is correct
  • The phone number provided is reachable
  • Someone is available to receive the package

Failure to receive a delivery may result in rescheduling or additional delivery charges.

Inspecting Orders

Customers are required to inspect items immediately upon delivery.

Any issues such as:

  • Damaged items
  • Missing items
  • Incorrect products

must be reported on the same day the item is received.

Delivery Delays

While we strive to deliver orders on time, delays may occur due to:

  • Weather conditions
  • Courier delays
  • High order volumes
  • Public holidays

We will notify customers if there are any unexpected delays.

Contact Information

If you have questions about shipping or delivery, please contact us:

Paula Home Styles and Interiors
Phone / WhatsApp: +254 727 018 404