Refund policy

At Paula Home Styles and Interiors, we are committed to delivering quality home décor products to our customers. Please review our return and refund policy carefully before making a purchase.

Reporting Issues

Customers must inspect their order immediately upon delivery.

If an item arrives damaged, defective, or incorrect, it must be reported on the same day the item is received. Reports made after this period may not qualify for a return or replacement.

To report an issue, please contact us with the following:

Order number
Product name
Clear photos of the item
Photos of the packaging if applicable

Phone / WhatsApp: +254 727 018 404

Eligibility for Returns

Returns may be accepted only under the following conditions:

The item was damaged during delivery
The item received is different from what was ordered
The product has a manufacturing defect

The item must be:

Unused
In its original packaging
Returned in the same condition it was delivered

Non-Returnable Items

We do not accept returns for:

Items that have been used
Items reported after the same day of delivery
Clearance or final sale items
Custom or special-order items

Replacement Policy

If a product qualifies for return due to damage or defect, we will offer one of the following solutions:

Replacement of the same item, subject to stock availability
Store credit
Refund, where applicable

Return Shipping

If the issue is confirmed to be due to a damaged, defective, or incorrect item, Paula Home Styles and Interiors will arrange or cover the return delivery where applicable.

Refund Processing

Once the returned item is received and inspected, refunds (if approved) will be processed within 3–7 business days.

Refunds will be issued through:

The original payment method, where possible
M-Pesa transfer for Cash on Delivery orders

Contact Information

For any questions regarding returns or refunds, please contact:

Paula Home Styles and Interiors
Phone / WhatsApp: +254 727 018 404