Privacy policy

Paula Home Styles and Interiors ("we", "our", "us") operates the website https://paulahomestyles.co.ke and provides home décor products and interior styling accessories through our online store.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website or purchasing from us, you agree to the collection and use of your information as described in this policy.

Personal Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Contact Information

  • Full name
  • Phone number
  • Email address
  • Shipping and billing address

Order and Transaction Information

  • Products you view or purchase
  • Order history
  • Payment confirmation details

Payment Information

Payments may be processed through secure third-party payment providers. Depending on the payment method used, information may include:

  • M-Pesa transaction details
  • Payment confirmation
  • Payment method used during checkout

We do not store full payment card details on our servers.

Device and Website Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited on our website
  • Time spent on pages

This information helps us improve our website and services.

How We Use Your Personal Information

We use your information to:

  • Process and fulfill your orders
  • Arrange product delivery
  • Communicate with you about your orders
  • Provide customer support
  • Improve our website and shopping experience
  • Prevent fraud or unauthorized transactions
  • Send updates or promotional offers (if you have opted in)

Sharing Your Personal Information

We only share personal information when necessary to operate our business. This may include sharing information with:

Service Providers

Third-party service providers that help operate our store, such as:

  • (our e-commerce platform)
  • Payment providers
  • Courier and delivery services
  • Website analytics services

These providers only use your information to perform services on our behalf.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website performance.

Cookies help us:

  • Remember your preferences
  • Understand how customers interact with our website
  • Improve site performance and functionality

You can choose to disable cookies through your browser settings.

Data Security

We take reasonable precautions to protect your personal information and ensure it is not lost, misused, accessed, disclosed, or altered improperly.

However, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only as long as necessary to:

  • Process orders and transactions
  • Provide customer service
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on applicable laws, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

To make such requests, please contact us using the details below.

Children's Privacy

Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will be posted on this page with the updated revision date.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Paula Home Styles and Interiors
Website: https://paulahomestyles.co.ke
Phone / WhatsApp: +254 727 018 404
Email: interiorbypaula@gmail.com
Location: Nairobi, Kenya